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GP at my medical practice

Posted By Professor of theology

"GP at my medical practice"

About: General practices in Greater Glasgow & Clyde

(as the patient),

I spoke to a doctor after being unwell for nearly two weeks, I was advised by the pharmacy I had an infection which is bad hence need to speak to GP. I found the doctor I spoke to had a extremely condescending attitude, they were rude, argumentative, there was no shared decision making what so ever.

I went to leave a review I was shocked no good reviews, I don’t understand - why aren’t they held accountable for their bad behaviour towards vulnerable patients who are already sick and not well, yet they also have to put up with this.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 6 months ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 10/10/2023 at 10:31
Published on Care Opinion at 10:31

picture of Nicole McInally

Dear Professor Theology

I am sorry to hear about your experience with your GP. GP practices in NHS Greater Glasgow and Clyde operate their own feedback and complaints systems, and unfortunately, are not registered to receive feedback via Care Opinion and will not see your feedback. Can I suggest that you contact the Practice Manager to discuss your concerns about your GP?

Or you may want to contact the Family Health Service Complaints Team who can provide advice about raising a complaint about GP practices. The email address is GCHSCPComplaints@ggc.scot.nhs.uk

Alternatively, you may want to contact The Patient Advice and Support Service (PASS). This is an independent and confidential organisation. PASS can help you give feedback, raise concerns or make a complaint about any health service, including GP practices.

You can contact PASS on 0800 917 2127 or visit their website at Patient Advice & Support Service | Citizens Advice Scotland (www.cas.org.uk ).

Take Care

Nicole

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