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"26 And A Half Hours In A&E"

About: Poole Hospital

On arrival at 11am hand over was made and i was moved to a corridor in a long queue but happy i was in safe hands and within 2-3 hours i was moved to another part of a&e. At around 4pm i had a chat to a junior doctor who was very surprised to see i hadn't had a cannula fitted so this was taken care of but didn't fill me with confidence. At around 6pm i finally had a scan on my brain and blood was taken. On returning from the scan i was moved to a cubicle and left unattended until 9.45pm. Nobody checked on me, nobody offered me a drink of water and nobody offered me anything to eat. I struggled out of my stretcher and hobbled to the reception desk and almost begged for a sandwich like Oliver Twist i thought. I'd been in the hospital for 10 hours without any food! Once I'd eaten it was time to struggle back into the stretcher and be left unattended again until 6am. Whilst I lay there unable to sleep, the a&e night staff continued their careless attitude, laughing and joking, on their phones and arguing with disgruntled patients. When the daytime staff took over at 6am you'd have thought it was a completely different hospital! Caring nurses did the rounds checking on patients and i was offered painkillers, which is another thing the night staff neglected, food and water. I felt like I was being looked after again! Nearing discharge time i was still in A&E, i never got to a ward, and was checked over by a senior consultant who was very brash, very condescending and rude. The lovely nurses rallied around attending to everyone and then a really decent physio chap checked me over and made sure i was mobile enough to leave and very kindly got me a walking stick. I was discharged at 1.30pm.

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Responses

Response from Patient Engagement Liaison, University Hospitals Dorset NHS Foundation Trust 6 months ago
University Hospitals Dorset NHS Foundation Trust
Submitted on 03/10/2023 at 08:55
Published on Care Opinion at 08:55


Dear Anonymous

Thank you for taking the time to share your concerns.

We are deeply disappointed by the care that you received overnight in Poole Emergency Department (ED), although happy to hear that this improved during the day.

The ED’s of UHD remain under considerable pressure, but this does not excuse poor care.

We have sent your experiences onto the senior nursing team, and we are using it as part of our campaign to refocus on basic care in an extremely challenging environment.

Thanks to comments like yours it helps us to focus on areas of highest concern as seen through the eyes of our patients.

Regards

Patient Engagement Team

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