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Great care

Posted By Lesbo58

"Great care"

About: Royal Devon & Exeter Hospital (Wonford) / Ophthalmology

(as the patient),

Visited the glaucoma unit at Heavitree and cannot praise them enough.

The receptionist was friendly and helpful. I didn't have to wait too long between tests and these were conducted in a professional and efficient manner. My diagnosis and options were explained clearly and I left the unit confident about my future care.

A big thank you to all the staff for all your help and for a seamless experience.

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Responses

Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 7 months ago
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 29/09/2023 at 13:39
Published on Care Opinion at 13:39

picture of Lisa Townsend

Dear Lesbo58

Thank you for taking the time to leave feedback following your recent appointment.

It is lovely to hear that you felt your appointment went well and you left feeling confident. You comments will be shared with the Heavitree Team who I am sure will appreciate your feedback.

Kind regards

Lisa

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