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"Nurse went above and beyond with her care"

About: Grantham & District Hospital / General surgery

(as the patient),

I was brought in for day surgery. I suffer horrendously with my mental health and the date had already been changed once. This was not good for me as change triggers an episode for me. Nobody's fault as things happen, but it’s one of those things.

My nurse for the day was Shelley and she could see how distressed I was and it was more than pre op nerves and she went above and beyond with her care, even sharing her own experiences with me. The anesthetist also noted my distress and tried to help too as I was second on the list to a complex case despite my surgery being a short one, however the list stayed as planned with me being second.

Shelley cared for me and kept me informed throughout the day and even when I was cancelled due to the patient before me requiring longer in theatre (which again I hope they were okay) looked after me even though she had just had an injection in her knee running to get me a sick bowl as I then had a panic attack.

Nobody has ever showed me such compassion in a hospital setting with regards to my mental health and I really would like this fed back to her please.

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Responses

Response from Julie Record, Matron, Surgery, United Lincolnshire Hospitals NHS Trust 7 months ago
Julie Record
Matron, Surgery,
United Lincolnshire Hospitals NHS Trust
Submitted on 09/10/2023 at 10:24
Published on Care Opinion at 10:24


Dear Greyhoundmum

Thank you for those really amazing comments and I will share with the team – they are always so pleased to see that patients have taken the time to send in their comments and it boosts their morale. I hope you are recovering well and as Matron for the Unit, I am so pleased to hear that we helped with your mental health and your anxiety as we really try to ensure you have the best experience we can give and from the sounds of your comments, we got that right

Please take care and thank you once again for sharing your experience and journey with us

KR

Julie

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