Every single time I try to book an appointment I have to wait for at least 45 mins on hold before even being put through to reception. The staff I speak to on the phone should not be determining the severity of my issues, and therefore choosing what priority list I am on.
The online forms never work as there is never availability, so people are forced to waste hours on hold - you are wasting so much of people’s time. We all work, not everyone can just sit around waiting for almost an hour to get through to someone to then be told that the appointments available are weeks away.
It has also happened on a number of occasions where I get through to the reception and have the person dealing with the request just hanging up the phone!!
This is your staff who are meant to be helping sick and unwell people hang up the phone with no help or assistance after making them wait on hold!!
This is appalling. This is a national healthcare service, not hairdresser. You need to do better, you need to manage better, and the people on the phones need to be trained better.
You are playing with peoples health. This is unacceptable.
The automated message when calling the survey is over a minute long be more concise- why are you wasting more of peoples time??
"awful"
About: Montpelier Health Centre Montpelier Health Centre Bristol BS6 5PT
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