This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Kind, quick, attentive care in A&E

Posted By GratefulforNHSTayside

"Kind, quick, attentive care in A&E"

About: NHS 24 / NHS 24 (111 service) Ninewells Hospital / Accident & Emergency

(as a parent/guardian),

I was so worried about my son's breathing overnight and early hours of this morning, and 111 advised me to go to A&E. Every member of staff we experienced (receptionist, nurses, FY Dr, ST6/7 Dr) were friendly, compassionate, professional and made me feel confident and reassured in their care. I felt listened to and my son's symptoms of croup taken seriously. We were seen and treated really quickly, which was particularly appreciated so we could get home quickly after treatment, as we'd had a long worrying night. Special thanks to Santi (Jr Dr) and the ST Dr Santi discussed my son's care with, I was really grateful for their care.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Andrew Kinnon, ED, NHS Tayside 7 months ago
Andrew Kinnon
ED,
NHS Tayside

Submitted on 26/09/2023 at 08:45
Published on Care Opinion at 08:45

Dear GratefulforNHSTayside

thank-you so much in taking the time to post about you and your son's recent experience. I'm delighted to hear about your positive comments which I will share with the wider ED Team.

Thanks Again

Dr A Kinnon Co-Clinical Lead

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 7 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 26/09/2023 at 08:46
Published on Care Opinion at 08:46

picture of Shona Lawrence

Dear GratefulforNHSTayside

I'm so sorry to learn your son had croup. It can be distressing for the patient and also for you as a worried parent. I hope he is doing much better.

It's good of you to take the time to provide complimentary feedback on the service you received from NHS Tayside. It sounds as though every staff member did a fantastic job in the professionalism and care they provided to you both. I'm sure my colleagues within NHS Tayside will be delighted to see your feedback.

I see you made a call to NHS 24 on 111 which resulted in A&E attendance. Should you care to share any further detail about your call to us, it would be good to hear from you. I am on 07814 299944 or at Patient.Experience@nhs24.scot.nhs.uk

Best wishes to you both meantime.

Shona

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k