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At a truly horrific time, we felt cared for in safe hands

Posted By JGordon

"At a truly horrific time, we felt cared for in safe hands"

About: Royal Hospital for Children (Glasgow) / Acute Receiving Unit (Ward 2c) Royal Hospital for Children (Glasgow) / Orthopaedics (Ward 3C) Royal Hospital for Children (Glasgow) / Paediatric surgery ( Wards 3A & 3B) Royal Hospital for Children (Glasgow) / Physiotherapy Royal Hospital for Children (Glasgow) / Theatres, recovery and Anesthetics Scottish Ambulance Service / Emergency Ambulance

(as a parent/guardian),

My daughter was admitted as an emergency trauma case to the Royal Hospital for Children, Glasgow. From the paramedic teams who attended initially at her primary school, to the nurses and medics in the acute trauma centre, the porter who took her to the ward, the staff on ward 3c, and the orthopaedic surgical team, the anaesthetist, physios and acute orthopaedic trauma liaison team post discharge - the service and excellent health care is to be commended.  

At every point of what was a truly horrific time, we felt cared for in safe hands and it was clear all of the above individuals roles carried out their job with such professionalism, genuine care and empathy. We  truly have such a special thing - NHS- we need to do more to support everything that it does. 

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 8 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 25/09/2023 at 14:06
Published on Care Opinion at 14:06

Dear JGordon

Thank you for sharing your story. It must have been a very worrying time for you all so it is lovely to read your kind words for everyone involved in your daughter's care.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, your daughter's name and the address and date we attended.

I do hope your daughter is recovering well.

Kindest regards

David

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Response from Ashley Johnstone, Physiotherapy Head of Service, Physiotherapy Department, Royal Hospital for Children, NHS Greater Glasgow and Clyde 7 months ago
Ashley Johnstone
Physiotherapy Head of Service, Physiotherapy Department, Royal Hospital for Children,
NHS Greater Glasgow and Clyde

Submitted on 26/09/2023 at 08:47
Published on Care Opinion at 09:14

picture of Ashley Johnstone

Dear JGordon

Thank you for taking the time to share your story on care opinion. I hope your daughter is making a good recovery following what must have been a very worrying time for you.

I am delighted to read that the care your daughter received was of a high standard and will pass on your thanks to the Physiotherapy Team.

Kind Regards

Ashley

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Response from Stephanie Mobbs, Senior Charge Nurse, Ward 3C - Royal Hospital for Children, NHS Greater Glasgow and Clyde 7 months ago
Stephanie Mobbs
Senior Charge Nurse, Ward 3C - Royal Hospital for Children,
NHS Greater Glasgow and Clyde

Submitted on 26/09/2023 at 10:23
Published on Care Opinion at 10:23

Dear JGordon,

I am delighted to read you felt cared for in safe hands and that the teams demonstrated professionalism, genuine care and empathy. I will be sure to pass your lovely feedback onto the ward team, orthopaedic surgeons and our Trauma Liaison nurses.

It is great to read how we all worked together as a multidisciplinary team to ensure your daughter got excellent health care throughout her journey.

I hope your daughter continues to recover well at home.

Best wishes,

Steff

SCN- Ward 3C Ortho

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