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Unable to contact Antenatal Clinic by phone

Posted By Tahmina

"Unable to contact Antenatal Clinic by phone"

About: The Royal London Hospital / Maternity

(as the patient),

I had a glucose tolerance test booked for this week which I was unable to attend due to my son getting chicken pox.

I tried calling every possible number available under the sun for this department to rearrange, even the Royal London switchboard and no answer. This department is unbelievable, considering when you actually go to the clinic there are numerous people working at the office but not even one call is getting picked up.

The number I called was the one given on my maternity book and I even tried the numbers on the websites as well.

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Responses

Response from The Royal London Hospital 7 months ago
The Royal London Hospital

Submitted on 25/09/2023 at 06:08
Published on nhs.uk at 20:37

Dear Tahmina

We sincerely appreciate you taking the time to provide feedback, from which we are disappointed to hear about the challenges you have faced in reaching the antenatal clinic at Royal London Hospital (RLH). We acknowledge how frustrating and distressing this must have been for you and want to extend our apologies for any inconvenience caused. If you are still encountering difficulties accessing the service, we recommend you contact the Access Issues Resolution Service (AIRS) who deal with appointment issues across the Trust on Tel. 0207767 3205 or 0345 60 299 06 (Mon-Fri 08:30-17:00 Excl. Bank Holiday) - Email: BHNT.AIRS@nhs.net to assist you further. Kindly ensure that you have your NHS or Hospital number available when contacting the department as this will allow the service to locate your information quicker. We are also providing details for the PALS Team at RLH - 0203 594 2040 and email address bartshealth.familycontact@nhs.net, which is another team that can support you.

Best wishes

Central Complaints Team

Barts Health NHS Trust

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