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"Left in pain and sent home with no diagnosis"

About: University Hospital Wishaw / Emergency Department

(as the patient),

I was sent to medical assessment unit by an OOH GP due to severe pain and breathlessness. After waiting 8 hours got told bloods were okay and was sent for a chest x-ray by a doctor. Got told by a nurse my bloods were okay and chest x-ray was NAD therefore I could go home. I had already informed medical staff that the analgesia I have been taking at home is not helping the pain and required stronger analgesia when admitted. I am now home still in severe pain and still have no idea what the cause of it is. 

As a nurse myself, I feel really let down as this is not good patient care and not the care I would expect to receive. Basically I have been sent home to suffer the pain with no further investigations. I am currently off work sick due to this aswell and no further forward to what is causing the pain. 

I understand how busy the hospital is just now, and this is no fault of the nurses they were great, however the doctor in my eyes did not give me the care or treatment which I would expect no results were discussed with me and no explanation given to what the cause of the pain was and sent home with no analgesia still in severe pain and left to suffer.

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Responses

Response from Julie Coyle, Senior Nurse - Emergency Care, University Hospital Wishaw, NHS Lanarkshire 6 months ago
Julie Coyle
Senior Nurse - Emergency Care, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 18/10/2023 at 10:48
Published on Care Opinion at 10:48


Dear Nell5253,

Thank you for taking the time to provide feedback regarding your recent attendance to the medical assessment unit. I am sorry that you feel let down and continue to suffer with pain and have been left with unanswered questions regarding your condition.

To allow us to investigate this further, it would be helpful if you could contact our Patient Affairs department so they can understand the issues in more detail and respond to you personally. You can contact them by email: PatientAffairs.Wishaw@lanarkshire.scot.nhs.uk or by phone: 01698 366 558.

Take care and best wishes,

Julie.

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