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The level of care has been exceptional

Posted By chanterelle

"The level of care has been exceptional"

About: Borders General Hospital / Maternity care

(as a service user),

We had our third baby last month under the care of community midwives in Gala and Borders General Hospital.  The level of care at every point in our journey has been exceptional. Everyone from my wonderful community midwife, my consultant at the hospital, the diabetic team, and the fantastic midwife who looked after me in ward 16 - all were  amazing, professional, kind, caring and thorough.I couldn’t fault any step of the journey. Even the lady who brought tea to the ward was so kind!

I had a planned c section in the end and the theatre team were also amazing and so reassuring. We made use of the “Thistle service” having had a previous traumatic experience which was so helpful. It meant our story was known and we didn’t have to keep going over it.

Thank you so much for bringing our baby safely into the world. We are extremely grateful to all of you for the excellent and very personal service you provide. 

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Responses

Response from Shona Davies, Clinical Manager, Women & Children, NHS Borders nearly 2 years ago
Shona Davies
Clinical Manager, Women & Children,
NHS Borders

Submitted on 21/09/2023 at 10:50
Published on Care Opinion at 10:50

Good morning Chanterelle,

Thank you for your feedback. Person centred care is something we strive to achieve and your story was important to us to help plan your care. I shall share your kind words with those involved in your journey.

I am sure you will be busy as a family of 5 and am grateful you took the time to share your experience with us.

Best wishes

Shona

Shona Davies

Clinical Manager/ Best Start Lead

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Response from Claire Grieve, Interim Clinical Manager, Women & Children’s Services, NHS Borders nearly 2 years ago
Claire Grieve
Interim Clinical Manager, Women & Children’s Services,
NHS Borders

Submitted on 21/09/2023 at 11:12
Published on Care Opinion at 11:12

Thank you so much chanterelle for sharing your experience with us.

We are delighted to hear that you have had such a positive experience within our services throughout your pregnancy journey through to the birth of your baby. It sounds like you have had an excellent experience throughout with several members of the Multi Disciplinary Team.

It is also lovely to hear that you have found the Thistle Clinic so helpful, this is a new service which is in it's infancy and good to hear it has had a positive impact on your journey.

I will pass your kind words onto the Team, they will be delighted!

We hope you are settling into life with your new baby at home.

Kind Regards

Claire

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