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"Patronising nurse practitioner"

About: Wansbeck Hospital

Referred here by 111 online for an injury, man at reception was lovely and polite, friendly and checked me in. Screened to be checked by a rude nurse practitioner who said I shouldn't be there as my injury was longer than 3 days old and it was an urgent centre, which I understand but bearing in mind I was told to attend Wansbeck by 111 online. Told my injury did not meet criteria for any x-ray (again I'd understand, if I wasn't told in such a rude manner) and asked "what do I think I've done"... That's why I'm there. Was made to feel like being in the room with me was a waste of her time as she yanked the door handle open and stormed out the room leaving me in there still to put my shoe and socks back on. The whole experience with the nurse practitioner was patronising, I wouldn't have attended if I wasn't told to, and I certainly don't wish to return if that's the service received.

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Responses

Response from Wansbeck Hospital 6 months ago
Wansbeck Hospital
Submitted on 09/10/2023 at 09:03
Published on nhs.uk at 20:14


Dear Service user,

Thank you for your review. We apologise for the way you have been spoken to during your visit at Wansbeck General Hospital. This is not the standard of professionalism we would expect. We would like to do all we can to ensure that your comments reach the appropriate members of staff so that this matter can be investigated further. I would be grateful if you could privately share your name and date of birth with us by emailing patient.experience@nhct.nhs.uk so that we can look into this in more detail.

We really appreciate you raising these important issues with us and know how much this matters. We look forward to hearing from you.

Best wishes,

The Experience Team

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