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Very happy with the service provided

Posted By LisaMcA

"Very happy with the service provided"

About: Older People’s Services / Hospital at Home Northern Sector

(as a staff member posting for a carer/relative),

Story by daughter of female patient:

"The Acute Care at Home team came in to see my mum and checked all her obs, done heart trace and everything.  They always told me what was going on and were very friendly and made sure mum was well when she was signed off, usually phoned later the following week to check in how mum is doing.  Carla the pharmacist always kept me informed and phoned me on a few occasions to keep me updated about mum's meds.  Very happy with the service provided."

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Responses

Response from Katherine Stevenson, Sister, Acute Care at Home ( Community team PCOP), WHSCT 7 months ago
Katherine Stevenson
Sister, Acute Care at Home ( Community team PCOP),
WHSCT

Submitted on 25/09/2023 at 10:15
Published on Care Opinion at 10:15

picture of Katherine Stevenson

Thanks for your feedback.

The team respond to referrals within a 2 hours period. On admission we complete a full head to toe assessment including bloods, heart tracing and medical review and book tests if required.

Carla also completes a full review on each patients medication and links with patients and family to identify if certain medications are no longer required and explain new medications.

The staff visit and give deliver treatment plan as prescribed. I will pass on your feedback to all the staff.

Many thanks

Katherine Stevenson

sister acute care at home.

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