"The very epitome of friendliness and cheerfulness"

My third or fourth trip to Broadford Hospital for a six-monthly sexual health check up. 

I've always found the hospital reception staff, and Fiona especially as my main contact at the sexual health clinic, to be the very epitome of friendliness and cheerfulness.

She is efficient and good at what she does, and always finds a bit of time to chat and put you at your ease. 

I always feel well cared for and her interactions with me both professional and supportive. She's a real star!