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"I was so impressed by the efficiency of the clinic"

About: Forth Valley Royal Hospital / Breast Clinic

(as a service user),

After finding a lump on my breast a few weeks ago, I contacted my gp. The first in-person GP appointment I was offered was two weeks away. After explaining to the receptionist why I didn't want to wait that long, they informed me that they were taking part in a pilot scheme where I could be referred straight to the breast clinic at FVRH without seeing a GP if I met the criteria, which I did.

I was contacted by the clinic around a week later and offered an appointment a few days later. I was so impressed by the efficiency of the clinic on the day and the lovely staff who could see I was nervous.

I was consulted, taken for a mammogram then an ultrasound, where a cyst was diagnosed and drained, then I was checked again by the consultant and discharged, all before lunch and a day earlier than I was offered an initial GP appointment!

Hopefully the pilot scheme for referrals continues as I can't imagine having to wait another few weeks to be referred and imagining the worst. Thanks again to the staff at the clinic. 

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Responses

Response from Alex Eadie, Operational Manager, Ambulatory, Diagnostics and Theatres, NHS Forth Valley 7 months ago
Alex Eadie
Operational Manager, Ambulatory, Diagnostics and Theatres,
NHS Forth Valley
Submitted on 25/09/2023 at 09:57
Published on Care Opinion at 09:57


Good morning,

Thank you for taking the time to share your feedback. I'm so glad that you were seen and treated promptly and that the outcome was that you could be discharged. It is an understandably anxious time for people so it is important we can see you as quickly as possible. I will pass your feedback onto the Project Team for this 'rapid access' pilot project, this will be very helpful as part of the review process.

Take care,

Alex

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