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Care Opinion

I felt like I was in good hands

Posted By rainbq45

"I felt like I was in good hands"

About: The Lawson Practice

(as a parent/guardian),

Twice I have taken my baby daughter to be immunised and each time it has beef delightful. My daughter was born premature and it has been quite a daunting thought for me because the amount of time I have spent hospital with her.

Constance was so caring and attentive. After me explaining that I did not know what vaccinations she would be having, she took the time to make sure that she explained the procedure and told me about each vaccination.

Constance managed to put me at ease and I felt like I was in good hands. Her calmness, her clear and conscience product knowledge, her after care and her ability to answer questions were absolutely amazing. Such a pleasant experience!

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Responses

Response from Uzo Chukwunonye, Deputy Practice Manager, The Lawson Practice, The Lawson Practice 7 months ago
Uzo Chukwunonye
Deputy Practice Manager, The Lawson Practice,
The Lawson Practice

Submitted on 16/09/2023 at 21:20
Published on Care Opinion at 21:20

picture of Uzo Chukwunonye

Thank you for taking the time to provide such thoughtful feedback about your positive experiences at our GP surgery. We are delighted to hear that you felt well cared for by Constance during your daughter's immunization visits.

It's very encouraging to know that Constance was able to put you at ease by clearly explaining the vaccination process and addressing all of your questions and concerns. Her caring nature and professional expertise are invaluable assets to our patients. We will be sure to pass along your compliments about the exceptional service you received.

We strive to make every patient's experience a positive one, especially during important visits like immunizations. We hope that your daughter is doing well. Please don't hesitate to reach out if there is ever anything we can do to further improve your experience at our surgery.

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