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Waiting for results causes great stress

Posted By julietjp55

"Waiting for results causes great stress"

About: Royal Stoke University Hospital / General surgery Royal Stoke University Hospital / Gynaecology

(as a parent/guardian),

Whilst being checked at hospital a lesion was found. A biopsy was taken which went fine. The results took so long to come to me I had a breakdown thinking the worst.

When I eventually got the lesion cut out I was treated with dignity and kindness. So the actual treatment was second to none. I was really looked after. The staff were so friendly and put me at ease.

My main problem was waiting on results which take so long when you think you may have cancer. Also I wasn’t given enough information about how to care for the wound and didn’t get an appointment for a follow up.

Still waiting on that. This causes great stress in patients

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Responses

Response from Royal Stoke University Hospital 7 months ago
Royal Stoke University Hospital

Submitted on 01/10/2023 at 16:05
Published on nhs.uk on 02/10/2023 at 09:19

Dear Julietjp55,

Thank you for your kind words regarding the care and treatment received at our hospital. I am truly sorry for the delays you've experienced waiting for your results and for your follow-up appointment. The Patient Advice and Liaison Service (PALS) would be extremely happy to support you, should need it. You can contact them on 01782 676450 or via email to patientadvice.uhnm@nhs.net.

With best wishes

Rebecca Pilling

Head of Patient Experience.

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