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A very disappointing experience

Posted By Wigan9864

"A very disappointing experience"

About: Royal Albert Edward Infirmary / Accident and emergency

(as the patient),

I found my visit an absolute joke, no communication, 12 hours in A and E, then into assessment area, designated nurse spent majority of their time sat at a computer screen in-between over 4 hours on their mobile phone. I found this totally useless.

Medical team doctor was extremely informative and pleasant, some nursing staff were more concerned in booking next cruise and various drinks packages all in all a very disappointing experience would consider traveling out of town for treatment.

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Responses

Response from Vicky Bolton, Patient Relations and PALS Manager, Wrightington, Wigan and Leigh NHS Trust 7 months ago
Vicky Bolton
Patient Relations and PALS Manager,
Wrightington, Wigan and Leigh NHS Trust

Submitted on 20/09/2023 at 11:46
Published on Care Opinion at 11:46

I am very sorry to read of your experience, thank you for providing this feedback which I will ensure is directed to the ward leader. If you would like to discuss this further, please do contact our team on 01942 822376.

Kind regards

Emma Swift

Deputy Patient Relations and PALS Manager

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