"Shocking treatment! "

My mum is in the Mulberry ware there. Went to visit and asked for an update from a doctor or nurse. Was informed twice that someone would come to see me. After two hours still waiting only to be told they’d gone home. When I pushed further seems registrar was there. On speaking with her doing her extremely unhelpful, no compassion. Uninterested and dismissive. I’d go as far to say sinister in her approach. Left me feeling very fearful for my mother. None of the nurses smile or offer any reassurance, no friendly chat to my mum. She can’t wait to be home having always previously been a supporter of the NHS. Also don’t bother phoning for an update, they simply never answer the phone. Not fit for purpose and not acceptable!!