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"Everyone was magic"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres University Hospital Wishaw / General Surgery (Wards 16-18)

(as the patient),

I want to say thank you to Hairmyres Hospital. I was in for a urine infection because I was passing blood and because I am on warfarin - I panicked because I was worried about that and I got in and I was put into the admittance ward and then from there down to ward 18.

I was in a week, I went in via ambulance - the ambulance staff and everyone was magic, even the physiotherapist, I couldn’t fault them in any way and I think they deserve the wages they’re wanting, they do deserve it, in my view. They were very caring and they were awful nice at speaking to you. The ones that gave me an x-ray they were really nice too.

The people that come into hospital they were nice, they chatted away to you and it was very nice. Nobody likes to go into hospital but that is the hospital.

I was then sent up to Wishaw and they were very nice there as well, they thought I was needed a blood transfusion but it didn’t come to that and they were really nice as well there, I was in ward 18 there but spent most of my week in Hairmyres Hospital.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 7 months ago
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 11/09/2023 at 10:04
Published on Care Opinion at 10:04


picture of Lise Axford

Dear starpz59

Thank you for taking the time to share your recent experience. Your positive feedback is much appreciated and will be fed back to the wider team.

It is good to know that you were treated with kindness and that staff were caring.

I hope that you are now recovering well and thank you again for your comments.

Kind Regards

Lise

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 7 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service
Submitted on 11/09/2023 at 11:58
Published on Care Opinion at 11:58


Dear starpz59

Thank you for sharing your story. It is heartening to read that you are happy with the care you received from everyone.

If you would like me to pass on your thanks to the ambulance crew could I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name. address and date we attended.

I do hoe you are feeling better now.

Kindest regards

David

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