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The kindness & constant support helped alleviate my anxiety

Posted By Jenn726

"The kindness & constant support helped alleviate my anxiety"

About: Crosshouse Hospital / High Dependency Unit

(as the patient),

I was admitted to Crosshouse High Dependency Unit over the weekend with clots in my lungs.

Having spent the last 4 days/nights in HDU it would be wrong of me not to find a forum to sing the praises of the outstanding teams who have been in charge of my care throughout.

Due to the nature of my condition & the title of the department you might expect it to be a daunting & frightening experience, but the kindness & constant support helped alleviate my anxiety straight away.

Everyone from the auxiliary staff, pharmacist, doctors, & specialists have been wonderful. My loudest praise has to go to the round the clock nursing teams led by Senior Charge Nurse Margaret. Their cheery disposition, attention to the tiniest detail & complete professionalism has been, in my opinion, faultless (special mention to Rachel for her additional care toward a fellow patient who was needle-phobic & learning to cope with insulin injections).

Thank you Ward 4F for helping me safely on my road to recovery.

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Responses

Response from NHS Ayrshrie & Arran 7 months ago
NHS Ayrshrie & Arran

Submitted on 17/09/2023 at 10:29
Published on Care Opinion on 18/09/2023 at 10:30

Hi Jenn

As the senior Charge Nurse in HDU I am responding to your lovely review of your time in the unit.

Firstly I am glad that you are well and I am extremely pleased that you found all members of the team from Doctors, Nurses, pharmacists and everyone involved in your care to have been positive in your recovery. As a team we pride ourselves in always trying to ensure that patients feel empowered and supported while we provide the highest of nursing care. I have the privelege of being able to lead a wonderful team in a very busy critical care environment and feedback like yours makes myself and the staff know that we are doing a good job. I am delighted we made you feel relaxed as much as possible when you were clearly and rightly feeling anxious.

Thankyou once again and I will ensure all the staff see your wonderful feedback Jenn

I hope you are continuing to rest and take time to fully recouperate at home.

Best Wishes

Margaret Allan

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