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Dismissive

Story from nhs.uk

"Dismissive "

About: Royal Devon & Exeter Hospital (Wonford)

I recently attended the breast clinic as a two week referral, following the discovery of a lump.

Following a brief examination by a man who I assumed to be the Consultant, I was sent for an ultrasound.

The Consultant who performed the ultrasound was dismissive, stating that he could not see anything.

When I asked what the lump could be, he suggested that there was nothing there.

Good news but I still have a lump, with no idea what it is.

I would have appreciated reassurance but this was not forthcoming.

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Responses

Response from Pippa Clifton, Breast Oncology Clinical Nurse Specialist (Northern Services), Oncology (Northern Services), Royal Devon University Healthcare NHS Foundation Trust 8 months ago
Pippa Clifton
Breast Oncology Clinical Nurse Specialist (Northern Services), Oncology (Northern Services),
Royal Devon University Healthcare NHS Foundation Trust

Developing a service to deliver Outpatient Day treatments in settings closer to patients homes

Submitted on 05/09/2023 at 10:24
Published on Care Opinion at 10:24

picture of Pippa Clifton

I am sorry to hear that you had a poor experience during your attendance to the Breast clinic and that you felt there was a lack of reassurance. It is really important for us to receive feedback so that we can make improvements. I have shared your concerns with the teams at Barnstaple and Exeter so that we may reflect on the way we communicate with patients in the future.

If you would like to talk with a member of the breast team at either Barnstaple or Exeter, please do call our main hospital number (Barnstaple or Exeter) and ask for the Breast care team.

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