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Care Opinion

Staff go the extra mile

Posted By Esteban

"Staff go the extra mile"

About: University Hospital Ayr / Discharge Lounge University Hospital Ayr / Urology

(as a service user),

I had to have my left kidney removed due to tumour. Initially this was a huge shock as I am normally very healthy. From beginning to end all I can say is my care and treatment was outstanding in every respect. Even in the discharge suite which I did not know existed, everything was first class. To name all the people involved who were looking after me would take too long and I would run out of superlatives. All I can say is I am home and feeling better every day.

To say the staff go the extra mile would be an understatement. Well done Ayr Hospital. You are all a credit to yourselves and the NHS.

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Responses

Response from Hazel Hainey, Clinical Nurse Manager, Surgical Services, UHA, NHS Ayrshire and Arran 8 months ago
Hazel Hainey
Clinical Nurse Manager, Surgical Services, UHA,
NHS Ayrshire and Arran

Submitted on 06/09/2023 at 10:25
Published on Care Opinion at 10:25

Good Morning Esteban

Thank you for your lovely feed back following your recent time in UHA. I am the Clinical Nurse Manger for Surgical Services and I will be proud to share your feedback with our urology ward, theatre and discharge teams. We strive as an organisation to treat our patients in a safe, caring and respectful manner and to read your feedback assures me we are getting this right. I hope you continue to make good progress post surgery and if we can do anything else for you please do not hesitate to get back in touch.

Kind Regards

Hazel Hainey

Clinical Nurse Manager

Surgical Services UHA

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