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All of the staff were lovely

Posted By stoneed79

"All of the staff were lovely"

About: Glasgow Dental Hospital and School / Dental NHS 24 / NHS 24 (111 service)

(as the patient),

Developed and abscess through the day, called NHS 24 and was sent to the dental hospital all within half an hour. Had my appointment with the dentist, Andrew, who sorted the infection and gave me a prescription. From initial call to appointment to being seen was less than 90 minutes. 

All of the staff were lovely and helpful from the call handler to the dental nursing staff and the dentist.  

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 8 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 05/09/2023 at 19:28
Published on Care Opinion at 19:28

picture of Shona Lawrence

Hi stoneed79

Thanks for sharing your story on Care Opinion. I'm so sorry to learn you had a dental abscess. I know an abscess can be hugely painful and can leave you feeling extremely miserable.

Great service though from ourselves here at NHS 24 and also Glasgow Dental Hospital! Well done to all involved by ensuring you received care quickly. Less than 90 minutes from initial call to being seen is indeed impressive.

Stories such as yours are great to see. We really appreciate you taking the time to get in touch. I'd like to share your story with the staff here at NHS 24 who managed your call. Our Call Handlers and Dental Team do a fantastic job and it's great to share such feedback with them. With some additional detail, I could do this. You can contact me on 07814 299944 or at Patient.Experience@nhs24.scot.nhs.uk

I'm sure the Dental Hospital staff, especially Dentist Andrew, will be equally delighted with your feedback.

Thanks again and I hope to hear form you further.

Best wishes

Shona

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Response from Karen Gallacher, Operational Services Manager, Public Dental Service, NHS Greater Glasgow and Clyde 7 months ago
Karen Gallacher
Operational Services Manager, Public Dental Service,
NHS Greater Glasgow and Clyde

Submitted on 11/09/2023 at 15:36
Published on Care Opinion at 15:36

Hi stoneed79

Thank you for your kind comments about the dental care you have received it certainly creates a picture of timely care.

It is a pleasure to hear such kind comments and they will certainly be relayed to the team members who supported you.

We work in partnership with NHS 24 who carry out the triaging and appointing process for our out of hours service and I can see above that they are equally delighted with your comments.

Dental pain is difficult to cope with at any time but after normal working hours it can present with an additional level of anxiety. The out of hours team provide professional dental care on a 7 day per week basis and are happy to support patients who attend the clinic.

I hope that your dental pain is now resolved and that you are feeling better.

Kind Regards

Karen

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