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"Unacceptably hot Discharge Lounge"

About: Royal Preston Hospital

(as the patient),

After my 5 day stay on ward 12 with treatment for UTI/UROSEPSIS started by recent chemotherapy I was discharged from ward to the Discharge Lounge.  When I entered one patient was waiting and another arrived shortly after me.  Being a Sunday it was not busy but a very hot day.  The air in the room was like a sauna (not good for patients still being treated for infection with temperature issue).  Thinking my stay would be short I phoned my partner to pick me up from a distance away, and waited patiently in room getting hotter.  All the staff were sat at a table hugging the one and only fan in room.

After an hour or so the first patient was getting annoyed over waiting for her ambulance home and suggested she got a family member to pick her up but she was told another 15 mins. I then asked how much longer I needed to wait and being told waiting for pharmacy to deliver antibiotics (they phoned me hours before on ward).  I told them I was struggling with the heat and suggested I could go outside

As soon as I arrived outside one of the staff came out with medication and discharge letter but needed to go back to room for my personal medication I arrived with.  I entered the room and went to table whilst a staff member sorted my medication bag, jokingly stood in front of fan and mentioned stealing their breeze also commented how nice it would be to place a patio door onto the unused green garden outside.  At that point another staff member talking to another so I could hear said if they were  on her own they would buy a coffee in the near cafe and wait there. They had obviously not been through muscle invasive bladder cancer, had a recent bladder removed with complications, using a urostomy bag for life, having chemotherapy resulting to long stay in hospital with life threatening urosepsis infection, I need to keep away from other people.

I just ignored the comment and wanted to get home. I do not feel this is any way to treat people who are still unwell and vulnerable, especially a cancer patient being treated still for a serious infection.  The rph discharge lounge needs more ventilation - I wouldn't care if the hospital is full of air fans, and some staff need to be more considerate to patients needs.

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Responses

Response from Lancashire Teaching Hospitals NHS Foundation Trust nearly 2 years ago
Lancashire Teaching Hospitals NHS Foundation Trust
Submitted on 21/09/2023 at 15:24
Published on Care Opinion at 15:24


Good afternoon,

Thank you for taking the time to provide your feedback. I am sorry to read of your experience and how you were made to feel. Please be assured that your feedback will be shared with the Ward Manager and Matron now for their awareness.

Take care

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