"Dehumanising Experience for Elderly"

My Mother was admitted to Heartlands with a severe infection requiring intravenous antibiotics. During her three day stay on MAU she was placed in a part of the ward that was essentially a  busy corridor. She was bed-bound and not once in those three days was she helped or offered any assistance to wash herself (she has urinary incontinence) or even clean her teeth. She had pain medication withheld, no-one informed her what was going on, meals missed despite knowing she is diabetic. 

When discharging her, she was taken from her bed and left, in her nightwear, in a makeshift discharge lounge, for over 4 hours before we were informed to come and fetch her - she was confused, exhausted and distressed. 

Heartlands appears to treat elderly patients as an inconvenience and it seems too much effort to communicate with them due to  hearing loss. She was discharged before she was clinically fit and re-admitted two days later - thankfully to Good Hope where the experience was a different class. They were concerned that she had been discharged.

We now refuse to have her admitted to Heartlands.