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"They are all friendly and good at their job"

About: Dumfries & Galloway Royal Infirmary / Cardiology

(as the patient),

I went to the Dumfries and Galloway Royal Infirmary. I was getting a pace maker fitted. There was no problems, it was very very good, I have no complaints at all, everyone was very courteous and kind and seemed to be good at their jobs and I’m still here! That’s about it! I can’t say anything bad at all, they are all friendly and good at their job.

It was done in the morning, and I was out the same night. I was still awake and could hear what they were doing but I couldn’t see, they just use a local anaesthetic. They just batted on with it and got it done they didn’t talk me through the process, which was fine with me as long as it’s all done successfully and as far as I know it’s alright, I’m waiting to find out when to go for a check up, I think they said it would be 6 weeks. Everyone told me I’d feel like a new man once I have my pacemaker, I don’t just yet but maybe it’ll come with time.

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Responses

Response from Alexis Brain, Patient Experience and Safety Manager, Patient Experience, NHS Dumfries and Galloway 8 months ago
Alexis Brain
Patient Experience and Safety Manager, Patient Experience,
NHS Dumfries and Galloway
Submitted on 01/09/2023 at 17:14
Published on Care Opinion at 17:14


Dear polarisyr88

Thank you so much for taking the time to share your feedback with us. I am so pleased to hear that you had such a positive experience through what must have been quite an anxious time.

The team will be delighted to know that you have shared such lovely words about the care you received, and I know that it will lift their spirits to know that you had such a good experience while under their care.

Thank you again for taking the time to post your comments, I hope that you soon "feel like a new man"

Best wishes

Alexis

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