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Care Opinion

We cannot express how grateful we are

Posted By Sarah715

"We cannot express how grateful we are"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency Royal Hospital for Children (Glasgow) / Orthopaedics (Ward 3C)

(as a parent/guardian),

My son was admitted to ward 3C after attending Accident and Emergency.  The nurses and doctors acted so quickly to establish what was wrong with him and kept us informed every step of the while. 

The care my son received was exceptional and reassured us as parents.  We were so worried, but everyone really put us at ease, which helped with the 7-night stay. 

A special thank you to nurses Kirsty, Ashlyn and Erin, who were so kind;  Dr Paddy, who was my son's favourite; and Anaesthetist Reece, who completely put my mind at rest when my son was having his MRI.

I also wanted to mention Debi who works as a domestic/cleaner on the ward. She is absolutely unbelievable with the kids. She is so kind, she brings them in wee gifts and just makes a hospital stay more fun. She is an absolute credit to the NHS!

Thank you again, we cannot express how grateful we are.

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Responses

Response from Emma McGinlay, Lead Nurse - Paediatrics, Paediatrics, NHS Greater Glasgow and Clyde 7 months ago
Emma McGinlay
Lead Nurse - Paediatrics, Paediatrics,
NHS Greater Glasgow and Clyde

Submitted on 08/09/2023 at 16:56
Published on Care Opinion at 16:56

Dear Sarah715

Thank you for taking the time to leave your feedback.

I am sorry to hear your son required a unplanned stay with ourselves and I hope he is now recovering well at home.

I am delighted to read that you felt the care your son received was exceptional and that the staff supported yourself and helped you to feel reassured while your son was in our care.

It means so much to us a team to know we are making a positive difference to the children and families in our care and I will ensure this fantastic feedback is shared with the staff.

Many thanks

Emma McGinlay

Lead Nurse

RHC

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Response from Stephanie Mobbs, Senior Charge Nurse, Ward 3C - Royal Hospital for Children, NHS Greater Glasgow and Clyde 7 months ago
Stephanie Mobbs
Senior Charge Nurse, Ward 3C - Royal Hospital for Children,
NHS Greater Glasgow and Clyde

Submitted on 09/09/2023 at 01:56
Published on Care Opinion at 01:56

Dear Sarah715,

Thank you for taking the time to leave such lovely feedback.

The team love to hear about patients experiences and will be delighted to know the care your son received made you feel so reassured.

I have a wonderful team and I am grateful to have Ashlyn, Kirsty and Student Nurse Erin who strive to make their patients journeys positive. I will be sure to pass your feedback to them and also to Debbie who is a credit to our team.

I hope your son continues to recover at home.

Best wishes,

Steff Mobbs

Senior Charge Nurse- Ward 3C Ortho

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