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"Poor experience at GP surgery"

About: General practices in Greater Glasgow & Clyde

(as the patient),

I was 6 minutes late for my GP  appointment (taxi never turned up,so had to call another and being disabled I travel only in taxis). I said to the receptionist I was 6 mins late,and could they let doctor know; they said they would send a  message.

I sat in waiting area for 50 mins. The receptionist called me to reception window and told me the  doctor couldn't see me.  I said I have to see a doctor  as my medication had run out, but also needed it possibly increased in dosage as it was not touching my pain.  I also needed to see doctor as I had spots/abscesses.

I was told no.  I told the receptionist I have no medication left and that I would need antibiotics for the abscess.  The receptionist said they would see if they could get the doctor to do the prescriptions.  The doctor said no and that they would have to see me.  The duty doctor also said no to seeing me. 

I am absolutely appalled.  I should have been seen and at the very least given a prescription for the abscess and also prescription for medication as I had run out.

So much for "catch cancer quick".  I had a cancer scare 18 years ago. I have enough stress to deal with as  I am my mothers full-time carer and can do without this behaviour and attitude which I find appalling.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde nearly 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 31/08/2023 at 16:52
Published on Care Opinion at 16:52


picture of Nicole McInally

Dear Bubba123

I am sorry to hear that you were unable to see your GP after arriving a few minutes late. GP practices in NHS Greater Glasgow and Clyde operate their own feedback and complaints systems, and, unfortunately are not registered to respond to feedback received via Care Opinion and will not see your feedback. Therefore, can I suggest that you contact the Practice Manager to discuss the issues you have highlighted.

Or you may want to contact the Family Health Service Complaints Team who can provide advice about raising a complaint about GP practices. GCHSCPComplaints@ggc.scot.nhs.uk

Alternatively, The Patient Advice and Support Service (PASS) may be able to support you with this issue. This is an independent and confidential organisation. PASS can help you give feedback, raise concerns or make a complaint about any health service, including GP practices. You can contact PASS on 0800 917 2127 or visit their website at www.pass-scotland.org.uk

Thank you

Nicole

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Update posted by bubba123 (the patient)

Happy to say after complaint put in to surgery, the practice manager contacted me straight away and got everything sorted for me. They are truly a diamond of a manager at the surgery and they were full of empathy and concern for me.

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde nearly 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 04/09/2023 at 09:42
Published on Care Opinion at 09:42


picture of Nicole McInally

Dear bubba123

I am glad that this has been resolved.

Best wishes

Nicole

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