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"Ongoing treatment of my feet"

About: Fife Community Services / Podiatry Ninewells Hospital / Cardiology Scottish Ambulance Service Trauma & Orthopaedics / Orthotic Department

(as the patient),

I have become extremely dependent on the NHS and the care it provides. I am a diabetic with Charcot foot which developed about 14 years ago, when I was 60. The services I want to report on are Fife Podiatry and Tayside Orthotics at Ninewells Hospital in Dundee. 

Over the years my foot has become more distorted and from time to time I get wounds where the distortion meets my shoe. 

Fife Podiatry have been extremely careful in treating my feet, are always a phone call away and persistent in dealing with problems that arise. More than once the wound has become infected. Recently I have suffered from an infection which has taken some shifting and I have had a variety of antibiotics for the foot and also for an infection of the bladder which was happening at the same time. I have been feeling very poorly and my morale has not been good. One anxiety I never had was concerning the service I get from the podiatrists Fife. I have been seen often and the treatment is always superb. This morning I was told there is no sign now of infection. I cannot praise them too highly. I depend on them for quality of life.

Orthotics at Ninewells are similarly caring. Over the last 14 years they have worked very hard to make my life more bearable. I have experienced tremendous effort to get things right for me as my foot has continued to become distorted. I have had a series of new shoes made for me and on Monday I get my latest pair. Again, I cannot fault them nor can they be over-praised as far as I am concerned. 

There are many other clinics who deserve praise, I have a number of conditions, eg heart. Both the ambulance service and those who operated to insert stents at Ninewells were more than excellent. 

I think that people like me rest much easier for our regular monitoring.

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Responses

Response from Lesley McNicol, Clinical Educator, Trauma and Orthopaedics, NHS Tayside nearly 2 years ago
Lesley McNicol
Clinical Educator, Trauma and Orthopaedics,
NHS Tayside
Submitted on 25/08/2023 at 17:52
Published on Care Opinion on 26/08/2023 at 10:09


Dear Diabetic Fife

I am delighted to read your positive praise for these essential services, and delighted to hear that they are so valued by our service users such as yourself.

We are very grateful for the time you have taken to share your praise and personal journey experiences as this helps us with our improvement works, patient care and as a boost to our staff to hear your grateful thanks.

Best wishes and thank you again.

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Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service nearly 2 years ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service
Submitted on 28/08/2023 at 06:44
Published on Care Opinion at 06:44


Dear Diabetic Fife

Thank you for sharing your story.

It is always lovely to read when someone is satisfied with the care they received.

I do hope your treatment continues to help you.

Kind regards

David

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Response from Christine Freel, Senior Nurse, Medicine and Cardiovascular, NHS Tayside nearly 2 years ago
Christine Freel
Senior Nurse, Medicine and Cardiovascular,
NHS Tayside
Submitted on 28/08/2023 at 11:45
Published on Care Opinion at 11:45


Thank you so much for taking the time to share your lovely feedback. I'm so glad your health is going well & your time in Cardiology was positive.

Keep well

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Response from Karen Mellon, Service Manager, Podiatry, NHS Fife nearly 2 years ago
Karen Mellon
Service Manager, Podiatry,
NHS Fife
Submitted on 28/08/2023 at 12:40
Published on Care Opinion at 13:55


I am really pleased to hear about your positive experience with the Podiatry service. It is always very powerful to hear patient stories and share this with our team, it really highlights the difference the team makes to people's lives and boosts morale within the department.

I'm pleased to hear how things are going for you at this time, and glad you know you can contact the team at any time if any concerns arise. Thank you for taking the time to share your experiences with services within NHS Fife and Tayside. Take care.

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