This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Please keep recruiting brilliant nurses

Posted By Shelleycheetah

"Please keep recruiting brilliant nurses"

About: West Scotland Breast Screening Centre

(as a carer),

I attended at the Mobile breast screening centre at Kirklands hospital. I had to change my appointment before hand and called the number provided. The lady who answered was very friendly and quickly identified a cancelled appointment that suited.

I was taken at my appointment time but the person who really made the difference was the nurse called Cheryl (I hope that is her name). She was super friendly, capable and caring. I explained I had a frozen shoulder and she was great for checking that nothing caused it further pain. She knew her job inside out and was quick and apologised if it was hurting (it didn’t). She told me what to expect and how long it would take and kept telling me how well I was doing and was so reassuring. She didn’t make it remotely embarrassing and she was so efficient.

This nurse is a brilliant example of the best of our NHS. You can just tell when a nurse cares and is in the right occupation. Cheryl should be noted for her great work and also should train others. Please keep recruiting brilliant nurses like Cheryl. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Cat Graham, Operational Superintendent, West of Scotland Breast Screening, NHS Greater Glasgow and Clyde 8 months ago
Cat Graham
Operational Superintendent, West of Scotland Breast Screening,
NHS Greater Glasgow and Clyde

Submitted on 29/08/2023 at 17:42
Published on Care Opinion at 17:42

Dear Shelleycheetah

I am delighted that you had such a positive experience with us at your recent breast screening appointment.

I would be very happy to share your very kind words with our staff who were involved in your appointment both from admin and clinical teams. I know that they will be so pleased that they were able to help put you at your ease..

I would also like to express our thanks for taking the time to give your feedback, as it really rewarding for all staff groups to know that they have made a difference and have done a good job.

Many thanks again for reaching out to our service.

Kindest Regards

Cat Graham

Operational Superintendent

West of Scotland Breast Screening

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Shelleycheetah (a carer)

Please can you make sure that the staff at the Kirkland’s mobile unit are the ones who get the excellent feedback? Thank you

Response from Cat Graham, Operational Superintendent, West of Scotland Breast Screening, NHS Greater Glasgow and Clyde 8 months ago
Cat Graham
Operational Superintendent, West of Scotland Breast Screening,
NHS Greater Glasgow and Clyde

Submitted on 30/08/2023 at 12:14
Published on Care Opinion at 12:14

Dear Shelleycheetah

Absolutely, I have shared this feedback with the individual staff members this morning and they are delighted. Again thanks for taking the time to contact us, it is really such a morale boost for staff to know that they have done a good job.

Kindest Regards

Cat Graham

Operational Superintendent

West of Scotland Breast Screening

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k