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Exceptional Care

Posted By Emruni1804

"Exceptional Care"

About: General Practices in NHS Highland

(as a parent/guardian),

Whilst on holiday in Ullapool, our son - who has issues with allergies - experienced a more severe reaction than we had previously observed.

We attended Ullapool Medical Practice following signposting from the local pharmacy. However, we were ambivalent regarding what support we may receive. From the moment we entered the practice, reception staff were helpful in directing and escalating our concerns, and we were able to see Dr. Walter almost immediately, thanks to a kind gentleman who allowed us to precede him. 

Dr. Walter was acknowledging of our concerns, and took time to assess our son thoroughly, taking into account his history of allergies, and change in presentation. She included us in considerations regarding treatment of acute symptoms at that time, and was person-centred in her approach. We felt relieved and reassured on leaving the practice with an appropriate treatment plan in place, and were able to continue our holiday! 

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator , Clinical Governance, NHS Highland 7 months ago
Sylvia Fraser
Clinical Governance Facilitator , Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 12/10/2023 at 11:27
Published on Care Opinion at 11:27

picture of Sylvia Fraser

Dear Emruni1804

Thank you for your post noting your experience during your attendance at Ullapool Medical Practice whilst on holiday. Please accept my apology for the delay in responding to your post.

I am delighted to hear you and your son received such good care during your attendance.

It is always a pleasure to receive such comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have passed on your comments and asked that managers share with all the staff involved in your care.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that should you or your family have need of our services in the future your experience will be just as positive.

Thank you for taking the time to feedback your experience.

Kind regards

Sylvia

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