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"Absolutely rushed off their feet"

About: Daisy Hill Hospital / Theatres/Recovery Maternity care / Maternity Ward

(as a staff member posting for a patient/service user),

I came in Monday morning for an elective caesarean. I was taken down to theatre, my son was born, and the caesarean went very well. It was scary and slightly daunting. I had the fear of the unknown as my other child was a natural birth. But it actually went very well. The midwife was lovely, as were the theatre team who looked after me.

The tea and toast after was amazing, as I was starving from having to fast for the caesarean, so I was ravenous.

The ward has been very good and I have been so well looked after and even the little things like them taking my son to feed during the night to let me rest has been a blessing.

They are fantastic, however I felt a bit forgotten about yesterday because the ward was so manic and busy. I had asked multiple times for pain relief and I was told someone would be with me shortly every time. Now I know this was not intentional as the staff are amazing, it was purely down to them being absolutely rushed off their feet. Today is a lot more relaxed and calmer. I know they are overworked and under a lot of pressure.

But despite this I am so happy with the experience and very thankful for all the staff have done for me.

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Responses

Response from Emma Creagh, Ward Sister, Maternity Daisy Hill Hospital, Southern Health and Social Care Trust 8 months ago
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Emma Creagh
Ward Sister, Maternity Daisy Hill Hospital,
Southern Health and Social Care Trust
Submitted on 29/08/2023 at 10:45
Published on Care Opinion at 10:58


picture of Emma Creagh

Hello - thank you so much for taking the time to let us know about your experience in Daisy Hill. I hope that you and your son are doing well and settling into home life together.

Thank you for your kind comments about the staff - however I am sorry that our care fell short on the second day. Regardless of how busy we are, we do try to ensure that we are providing the best care for our patients and I am sorry that you didn't experience this.

I will of course feedback all of your comments and would like to take this opportunity to wish you all the very best for the future.

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