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Fabulous care and professional attention

Posted By Derek615

"Fabulous care and professional attention"

About: NHS 24 / NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance Victoria Hospital / Cardiology

(as the patient),

I experienced a crushing pain in my chest area while playing golf. I stopped playing and travelled home. The pain did not stop and my wife insisted we contact NHS 24. This led to an ambulance being called which arrived in 20 minutes.

The ambulance guys were really professional and friendly, and l immediately felt l was in safe hands.

I was admitted to the Cardio ward right away and the care was again excellent and reassuring. I was kept in overnight and moved to a recovery ward in the early hours. I was offered tea and toast at 3 o’clock in the morning! 

Fabulous care and professional attention.

Thanks to all the staff at wards 21 and 23 Victoria Hospital Kirkcaldy. I didn’t realise the nhs could be so good.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 8 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 24/08/2023 at 14:00
Published on Care Opinion at 14:00

Dear Derek615

Thank you for sharing your story - it must have been a very worrying time for you.

If you would like me to pass on your thanks to the ambulance crew could I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name, address and date we attended.

I wish you a speedy recovery.

Kind regards

David

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Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 8 months ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 24/08/2023 at 14:44
Published on Care Opinion at 14:44

picture of Shona Lawrence

Hi Derek615

I'm sorry to read of your situation. This sounds like a really worrying time. Good on your wife for insisting you contact us here at NHS 24. I see we arranged an ambulance, so clearly our staff were concerned enough to take urgent action. The ambulance crew sound great - paramedics are so fantastic:)

The care from Victoria Hospital sounds fantastic too, therefore I'm sure they will be delighted to see your story.

Should you wish to share any further detail about your call to NHS 24, it would be great to hear from you. When you feel up to it, perhaps you could contact me on 07814 299944 or email Patient.Experience@nhs24.scot.nhs.uk

Further detail would enable me to share your story with our staff who managed your call.

I hope you are back on the golf course soon, honing your birdie and eagle skills!

Take care meantime.

Shona

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Response from Dale Simpson, Clinical Nurse Manager, Emergency Care Directorate, NHS Fife 7 months ago
Dale Simpson
Clinical Nurse Manager, Emergency Care Directorate,
NHS Fife

Clinical Nurse Manager for Cardiology (Wards 21 & 23, Respiratory (Ward 43) and General Medicine/Endocrinology (Ward 53).

Submitted on 04/09/2023 at 08:46
Published on Care Opinion at 08:46

Dear Derek615,

Thank you for taking the time to post your story on Care Opinion. It is wonderful to read such positive feedback regarding your stay in Wards 21 and 23, in what must have been a frightening time for you. The team will be delighted to receive this feedback, and I will ensure that it is shared with them.

I wish you well with your recovery, and hope you manage to get back on the golf course soon.

Kind regards,

Dale Simpson, Clinical Nurse Manager (Wards 21 & 23).

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