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Using a service called virtual visiting

Posted By Matdw53

"Using a service called virtual visiting"

About: Craigavon Area Hospital / 3 North Ward Southern Health & Social Care Trust / Virtual Visiting Service

(as a staff member posting for a patient/service user),

3 North has been proving me with a truly superb level of care since i was admitted. While there has been no visiting i have been using service called virtual visiting whihc has been great to get to speak to my family. I have found that the staff are helpful they really cant do much more for me. They take the time to explain things great too i have found no issues understand them. I havent an issue so far

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Responses

Response from Erin Cassidy, Ward Sister 3 North CAH, Acute Directorate, Southern Health and Social Care Trust 8 months ago
Erin Cassidy
Ward Sister 3 North CAH, Acute Directorate,
Southern Health and Social Care Trust

Submitted on 21/08/2023 at 17:37
Published on Care Opinion at 17:37

Hello,

Thank you very much for taking the time to provide your positive feedback. I am delighted you find the staff helpful, as we aim to deliver a high standard of care.

The virtual visiting is a great service and I'm glad your benefiting from it

we wish you well on your recovery

many thanks

Erin Cassidy

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Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust 7 months ago
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 18/09/2023 at 17:17
Published on Care Opinion at 17:17

picture of Mairead Casey

Good afternoon

Thank you so much for taking the time to share your experience of our Virtual Visiting Service in Southern Health and Social Services Trust. It is wonderful to read your lovely comments about our service and how it enabled you to stay connected with your family.

This story demonstrates so clearly what we hope the service does for our patients and their families.

I have personally shared this story with all the members of our Virtual Visiting Team, they will be delighted to read your lovely kind words.

Best wishes

Kind regards

Mairead Casey

Virtual Visiting Service

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