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Care Opinion

Excellent experience at ERI

Posted By Stuart85

"Excellent experience at ERI"

About: Royal Infirmary of Edinburgh at Little France / Cardiology & Coronary Care Unit

(as the patient),

Transferred from Ninewells hospital for triple bypass at Edinburgh Royal Infirmary ward 102. 

The staff were friendly, knowledgeable, and understanding. All the staff were attentive and hard working. They were professional and caring at all times which greatly helped ease my stressful situation, both pre and post surgery. The ward was kept clean and tidy at all times. 

There seemed to be a very good team spirit between everyone from cleaners, nurses, doctors, porters etc. which created a nice atmosphere. 

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Responses

Response from Aris Tyrothoulakis, Director, NHS Lothian 8 months ago
Aris Tyrothoulakis
Director,
NHS Lothian

Submitted on 23/08/2023 at 15:19
Published on Care Opinion at 15:19

Dear 'Stuart85'

Thank you for taking the time to provide us with this lovely feedback.

I was glad to read that you had such a positive experience during your stay at Ward 102 at what must have been a stressful time for you.

I will make sure that you kind words are passed on to the team.

Kind regards,

Aris

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Response from Michelle Jack, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 8 months ago
Michelle Jack
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 23/08/2023 at 15:43
Published on Care Opinion at 15:43

picture of Michelle Jack

Thank you for taking the time to feedback to us we will make sure the team are made aware and I know they will be very grateful.

Please take care and get well soon and thanks once again.

Michelle

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Response from Louise Bell, Clinical Nurse Manager, Cardiology and Cardiothoracic Surgery, NHS Lothian 8 months ago
Louise Bell
Clinical Nurse Manager, Cardiology and Cardiothoracic Surgery,
NHS Lothian

Submitted on 24/08/2023 at 16:49
Published on Care Opinion at 16:49

The team will be delighted to get this lovely feedback.

We hope you are recovering well.

Thank you for taking the time to contact us.

Louise

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