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Access to toilets

Posted By I don't want to"Post a story". I just want to give feedback

"Access to toilets"

About: De Beauvoir Surgery

(as the patient),

I visited the pharmacist, she was very helpful and professional. Reception staff were also very helpful and polite. However, I was shocked to see there were no toilet facilities in reception. There are clearly toilet facilities within the original reception area that was partitioned off. Why would you block toilet facilities in a GP surgery? This makes zero sense, especially as you have patients visiting with bladder and bowel issues daily. This causes unnecessary anxiety for patients and lacks common sense. Please reopen the original entrance with patient toilet facilities. I understand there are toilets within the building, but they can only be accessed if a receptionist is present and grants entrance in a timely manor. Having to be granted permission to access toilet facilities within a GP surgery is ridiculous. Please correct this as soon as possible. Thank you. 

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Responses

Response from De Beauvoir Surgery last month
De Beauvoir Surgery

Submitted on 26/03/2024 at 11:46
Published on nhs.uk at 11:46

We are sorry to hear of your concerns and the area was closed down due to the covid pandemic and we had to limit access. During that time we could only allow patients through into the clinical area with a staff member to ensure patients did not wander into other rooms.

The toilet area has since been re-opened and is accessible to all.

Thank you for raising your concerns.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by I don't want to"Post a story". I just want to give feedback (the patient)

I noticed on my last visit to the surgery. Thank you for reopening the patient toilets, makes a huge difference. I must re-emphasise, all staff at De Beauvoir Surgery are friendly & professional. In addition, on attending appointments, facilities have always been clean and tidy. Now the bathroom issues has been resolved, I have no issues with the practice and hope De Beauvoir Surgery continue to provide quality services. Thank you for your response and thank you for resolving the access issue.

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