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Confusing Website to navigate

Posted By cafenz77

"Confusing Website to navigate"

About: The Riverside Practice

(as the patient),

The website is confusing to navigate. I tried to book an appointment. I selected the ‘appointment’ option then was greeted with slabs of info, at first I didn’t even know they were buttons. It seems confusing and unnecessary to have all that text. It would help to simply this screen (eg. General inquiry, book an appointment, see more advice online) it seem like someone has over complicated these 3 steps. Being quite sick I obviously didn’t read all the details, got confused and selected the wrong option. I visited the clinic thinking I was going to see a doctor for my illness but I saw a nurse. Obviously not the nurses fault, the nurses and doctors are very nice. Receptionists also seem nice. Website is okay to navigate if you are not sick or dying.

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Responses

Response from Rajiv Goel, GP, The Riverside Practice, The Riverside Practice 8 months ago
Rajiv Goel
GP, The Riverside Practice,
The Riverside Practice

GP in charge

Submitted on 27/08/2023 at 17:01
Published on Care Opinion at 17:01

I am sorry about your problems booking your appointment on our website and hope that you have been able to be treated for your medical problem.

We do advise on our phone welcome message and on our website, not to book online for a more urgent medical problem but to speak with our receptionist by phone.

It would help us to identify any improvements to our website if you could speak to the practice manager, Mrs Khan by

email: nelondonicb.theriversidepractice@nhs.net

Tel: 0208 806 1928

Online: www.theriversidepractice-hackney.nhs.uk

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