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"The care we received was first class"

About: Outpatients Department / Clinic 1 - Antenatal, Gynaecology, Urology

(as the patient),

My husband and I attended for our 20 week fetal anomaly scan at Altnagelvin Outpatients Department recently.

Lauren and Cara,the two sonogrophers were excellent and put me very much at ease. 
It was identified during the scan that our baby had a cardiac defect. Both staff members were excellent and extremely informative in relaying this very sensitive information. The referral to the specialist consultant was prompt and we had an appointment the very next day.
The care we received was first class and we will be forever grateful to them for the early diagnosis to help us plan and prepare for the safe arrival of our precious baby.
Expectant parents are very privileged to have such kind and caring professionals involved in their care. 
Lauren and Cara are a credit to the WHSCT.
Thank you so much 
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Responses

Response from Joanne McFeely, Clinical Specialist, Radiology Department Altnagelvin Hosspital, WHSCT 8 months ago
Joanne McFeely
Clinical Specialist, Radiology Department Altnagelvin Hosspital,
WHSCT
Submitted on 29/08/2023 at 13:38
Published on Care Opinion at 13:38


Hi Gem2023

Thank you so much for taking the time to post such positive comments about Lauren & Cara and the first class service you experienced on your most recent visit. This is the type of service we aim to deliver to all our patients. Again I was glad to hear that your follow up specialist appointment was prompt and a care pathway has been put in place for you and your baby.

I will have great pleasure in passing on your kind words to both Lauren & Cara who made a difficult situation easier for you both.

Wishing you all the best for the future

Joanne McFeely

Assistant Radiology Service Manager

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