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Care Opinion

Kindness and Excellent Care

Posted By MCa18

"Kindness and Excellent Care"

About: St John's Hospital / Ear, Nose & Throat

(as a parent/guardian),

My son was admitted with Acute Tonsilitis and Glandular fever and spent 3 nights in Ward 19a, St Johns.  He noticed that everyone was very kind to him and I noticed that too.  I also noticed the very lovely atmoshere in general in the ward, with 'Happy Birthday' being sang to an elderly patient.  The nursing staff were very professional, responsive, caring and friendly.  The medical staff were also very caring and took care to explain everything. 

Thank you, everyone in Ward 19a!

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Responses

Response from Agnes Ritchie, Associate Nurse Director, St. John's Hospital & Princess Alexandra Eye Pavilion, NHS Lothian 8 months ago
Agnes Ritchie
Associate Nurse Director, St. John's Hospital & Princess Alexandra Eye Pavilion,
NHS Lothian

Submitted on 18/08/2023 at 07:34
Published on Care Opinion at 07:34

Dear MCa18 thank you very much for the very positive feedback re your son's experience whilst a patient in ward 19a. I will ensure that all the staff are made aware of your comments. I hope your son is feeling better and continuous to improve.

Best Wishes

Agnes Ritchie

Associate Nurse Director

St John's Hospital,

Livingston

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