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A caring attitude and expertise.

Posted By Toxopholite

"A caring attitude and expertise."

About: Royal Cornwall Hospital (Treliske) / Cardiology Royal Cornwall Hospital (Treliske) / Emergency Department South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

I was on holiday and had reason to call the ambulance who took me straight to the hospital. 

From the moment at which the ambulance arrived and I was sent home after 4 nights I could not praise and thank all the staff whom I came into contact with enough.

Everyone one of them were brilliant with the right kind of caring attitude and expertise.

So a huge thank you to all the staff who cared for me.

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Responses

Response from Nigel Oakes, Service Manager, Cardiology, Royal Cornwall Hospitals NHS Trust 9 months ago
Nigel Oakes
Service Manager, Cardiology,
Royal Cornwall Hospitals NHS Trust

Submitted on 16/08/2023 at 12:24
Published on Care Opinion at 13:08

Thank you so much for taking the time to post this wonderful story. I am the service manager for cardiology and have shared your kind words with the team who looked after you during your recent admission. We do hope that you are now fully recovered and wanted to let you know that positive words such as yours make an enormous difference to us.

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Response from Sami Burkitt, Patient Engagement Events and Project Facilitator, Patient Engagement, South Western Ambulance Service NHS Foundation Trust 7 months ago
Sami Burkitt
Patient Engagement Events and Project Facilitator, Patient Engagement,
South Western Ambulance Service NHS Foundation Trust

Submitted on 06/10/2023 at 14:53
Published on Care Opinion at 14:53

Good afternoon Toxopholite

Thank you so much for providing us with feedback on the service you received, it is much appreciated! We are so glad to hear that you were well looked after by the ambulance crew, though I am sorry that you had to experience this at all.

For confidentiality, your patient information is redacted on this platform and so we cannot find the details of your incident, we would love to pass your message onto the Ambulance crew who attended you and so, if you would be willing to share some additional information, please could you email compliments@swast.nhs.uk with your name, date the ambulance arrived, address and thank you message, we will then ensure this is passed onto to the relevant crew.

Thank you again for taking the time to feedback and we hope you are recovering well.

Kindest regards,

Sami
Patient Engagement Team
SWAST

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