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"Emergency admission due to Covid"

About: North Devon District Hospital / Respiratory medicine

(as a relative),

After three days’ holiday in Bude, having travelled from Norwich, my husband and I both became ill, with my husband becoming increasingly unwell as the day went on.

I rang 111 and within an hour he was on his way to hospital in Barnstaple and admitted within the next hour, as the journey from Bude took 45 minutes. This was scary for him as he is elderly and suffers from Parkinson’s Disease and diabetes. I was quite anxious too and, as it turned out, we both had Covid. I recovered in an Airbnb we managed to book and he was looked after in the hospital as he was quite poorly from it.

They were wonderful, he was so well cared for. The standard of care surpassed Norwich, where he has been hospitalised twice. When he was discharged 11 days later the discharge team were also wonderful and caring, nothing was too much trouble for them.

I am extremely grateful for all their help and support over a fraught, anxious period.

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Responses

Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 5 months ago
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 21/11/2023 at 10:13
Published on Care Opinion at 10:13


picture of Lisa Townsend

Dear Budevisitor

Firstly can I apologise for the length of time it has taken us to respond to your feedback. We do appreciate your kind words and I am very glad to hear you had a positive experience despite you both becoming unwell.

It is lovely to hear that you felt well cared for on the ward. You do not mention what ward you were on but if you are able to let me know I will make sure that your feedback is passed on.

Thank you again for your feedback and I hope you have recovered well.

Kind regards

Lisa

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