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Care Opinion

Fantastic Care

Posted By thubanpw96

"Fantastic Care"

About: Aberdeen Royal Infirmary / Neurosurgery (Brain and Spinal Surgery) Dr Gray's Hospital / Emergency Medicine Scottish Ambulance Service / Emergency Ambulance

(as the patient),

I was admitted to ward 205 in February following an accidental fall. I had surgery to repair a T12 unstable fracture.

I am now 6 months recovered. The nurses were amazing, too many to mention by name. Thank you all. In truth the whole team from the surgeon who has since told me he came in whilst on leave  to the domestics and everyone else on this ward were great and I appreciate all the support and care given to me. From one NHS member to all of you I know how much pressure we work under. 

It was a really anxious time for me, that mixed with pain and being medicated,  whilst being away from home, made the support really appreciated. 

What a fantastic team. 

Thank you all so much 

I have been back at work for 3 months now and continue to recover day to day I am almost fighting fit now..  no more silly rollerblading or other daft activities for me. 

I also would like to thank the Ambulance service and A&E locally for everything prior to arriving at the above ward 

Thank you all again.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service 8 months ago
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 15/08/2023 at 08:20
Published on Care Opinion at 08:20

Dear thubanpw96

Thank you for sharing your story.

It is heartening to read that you are happy with the care you received from NHS Scotland and I am glad that you are recovered.

If you would like me to pass on your thanks to the ambulance crew may I ask that you contact our Patient Experience Team at sas.feedback@nhs.scot with your name, Care Opinion name and the address and date we attended.

Kindest regards

David

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Response from Claire McNab, Senior Charge Nurse, Neurosciences, Surgical Division, NHS Grampian 8 months ago
Claire McNab
Senior Charge Nurse, Neurosciences, Surgical Division,
NHS Grampian

Submitted on 22/08/2023 at 07:30
Published on Care Opinion at 10:06

Dear thubanpw96

Thank you for sharing your story on Care Opinion.

It is wonderful to hear you were happy with the care you received as a patient within ward 205. We all work very hard within a strong team providing holistic individual tailored care to every individual with complex needs.

I will share your story with the team and it will be a great lift to everyone to hear your are recovering well and back to work.

Kindest Regards

SCN Claire McNab

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Response from Diane Vass, Nurse Manager Medicine & Unscheduled Care, Dr Grays Hospital, NHS Grampian 8 months ago
Diane Vass
Nurse Manager Medicine & Unscheduled Care, Dr Grays Hospital,
NHS Grampian

Submitted on 22/08/2023 at 09:53
Published on Care Opinion at 09:53

picture of Diane Vass

Dear thubanpw96

Thank you for sharing your story with us.

I'm delighted to read that your brief experience of A&E at Dr Grays was a positive one and following your surgery you are now back to work.

I will share your story with the team who will be pleased to hear that you have recovered well.

Take care

Diane

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