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Care Opinion

Excellent as always

Story from nhs.uk

"Excellent as always"

About: Royal Devon & Exeter Hospital (Wonford)

I was impressed with the service on my previous visits to A&E earlier this year so had high expectations and wasn't disappointed. My wait wasn't very long (although the display showed 9-12 hours lead time for a clinician even though my actual wait was about 10 mins!). The doctor was professional, courteous, understanding, thorough and extremely helpful, listening properly to what I had to say without rushing me, and fully-explaining her diagnosis in an holistic sense relating to my condition. I received a first class service.

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Responses

Response from Lisa Townsend, Patient Feedback Lead, Patient Experience Team, Royal Devon University Healthcare NHS Foundation Trust 8 months ago
Lisa Townsend
Patient Feedback Lead, Patient Experience Team,
Royal Devon University Healthcare NHS Foundation Trust

I take patient feedback and work with all departments at Royal Devon University Hospital NHS Trust to implement service change and improve the patient experience.

Submitted on 24/08/2023 at 16:09
Published on Care Opinion at 16:09

picture of Lisa Townsend

Dear Patient

Thank you for your feedback relating to your recent A&E visits. It is reassuring to hear that our service reached your high expectations. I am glad that on the latest occasion you had a short wait and that the doctor that you saw gave a first class service.

I hope you are recovering well. I will share your feedback with the A&E manager and the team. Once again, thank you for taking the time to share your experience.

Kind regards

Lisa

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