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Care Opinion

Long covid support

Posted By Service user1

"Long covid support"

About: Bromley Healthcare / Community Covid Support Service

(as a service user),

After waiting 7 months for a long covid assessment I was given an appointment at 4:00pm yesterday. I was very anxious about the call as I suffer anxiety as well as long covid and POTS.

I didn't receive a call at all. I did have a missed call at 5:34pm from a no caller ID that rang for 7 seconds! As soon as I answered it it went dead. My home phone rang again for 5 seconds and went dead as soon as I answered it. I don't sit by the phone all day so it takes me time to get to the phones especially as I have mobility issues and breathlessness.

I am really disappointing that no one rang me to tell me they couldn't keep my appointment. I expect better from a NHS service. 

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Responses

Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare 8 months ago
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare

Submitted on 17/08/2023 at 14:07
Published on Care Opinion at 14:07

Dear Service user1,

Thank you for taking the time to provide feedback on your experience of the Community Covid Support Service.

I am sorry to hear about your experience in accessing the service for a Long Covid assessment. If you would like to discuss this further please contact me at 0208 315 8791. Alternatively, please provide me with your details I.e. name and date of birth via email to bromh.feedback@nhs.net, and I can look into this for you.

Kind regards, Sharon

Sharon Cranfield, Patient Experience Lead, Bromley Healthcare

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