"My Nanny's Care"

About: Craigavon Area Hospital / Stroke Care (Ward 3 Ramone) Craigavon Area Hospital Stroke Care (Ward 3 Ramone) BT63 5QQ Lurgan Hospital / Ward 1 (Stroke care) Lurgan Hospital Ward 1 (Stroke care) Lurgan BT66 8NX Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service Emergency ambulance response Belfast BT8 8SG

Posted by HollyGemma (as a relative), nearly 2 years ago

My usually independent Nanny had a fall at home and was taken to Craigavon Area Hospital (CAH) Emergency Department (ED) via ambulance.
The Northern Ireland Ambulance Service (NIAS) staff (Stephen & ?John) were so nice to her and made her feel very calm and comfortable. The staff in ED were very kind to Nanny and gave her the best possible care. There was a very nice advanced nurse practitioner who was very helpful with answering all family questions. The porter John was very courteous towards my Nanny and had great respect for her. The nurses on 2 South, Niamh, Nimisha and Nicole including the Health Care Assistant Joanne gave my Nanny excellent care. They were all extremely helpful and their care could not be faulted.
Thank you for taking care of Nanny, she is now in Lurgan hospital receiving excellent care also.

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Responses

Neil Gillan

Co-Production & Partnership Lead, Quality, Safety & Improvement,

Northern Ireland Ambulance Service

Submitted on 14/08/2023 at 11:58

Published on Care Opinion at 11:58

Good morning HollyGemma,
Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services received. It was heartening to learn about the care provided to your Nanny. I would like to share your feedback with the staff who supported your Nanny, and in order to locate them I would require the following information:
- Date and approximate time of the incident
- The address the ambulance was dispatched to
If you are happy to share this information I can be contacted at neil.gillan@nias.hscni.net. I wish your Nanny a speedy recovery.
Best wishes
Neil
PPI Opportunities
The Northern Ireland Ambulance Service are currently developing a range of opportunities for Service Users, Carers and members of the public to inform the planning, delivery and evaluation of its service. To find our more please visit Current Opportunities - Engage (hscni.net) or email Neil Gillan at neil.gillan@nias.hscni.net

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James Gilpin

Stroke Service Improvement Lead, Medicine and Unscheduled Care Directorate,

Southern Health and Social Care Trust

Submitted on 16/08/2023 at 09:27

Published on Care Opinion at 09:27

Good morning,
Thank you for taking the time to give us your very valuable feedback about your Nanny's care. It is wonderful to hear these stories of how well Patients have been cared for particularly in these challenging times for the health service.
I will share your feedback with the Nurses in 2 South as they will be very happy to hear about how good they were.
May I wish your Nanny a speedy recovery,
Best wishes,
James

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Julie Walker

Ward Manager Ward 1 Lurgan Stroke Unit, Adult Community Services Directorate,

Southern Health and Social Care Trust

Submitted on 22/08/2023 at 14:37

Published on Care Opinion at 14:37

Thank you your positive comments regarding the care in Lurgan Stroke Unit, I hope your Nanny continues to improve.
Ward Manager
Julie Walker

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