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I have had a lovely stay

Posted By Niamhh1

"I have had a lovely stay"

About: Lurgan Hospital / Ward 2 Southern Health & Social Care Trust / Virtual Visiting Service

(as a staff member posting for a patient/service user),

I have had a lovely stay, the staff are absolutely fantastic and I wouldn't say a bad word about any of them. The ward is great, all the cleaners are wonderful and the rooms are spotless. I cannot fault anyone, nurses, doctors the whole lot have just been incredible. The communication is always great, every single member of staff has been very attentive and have spoke me through everything I need to know. I used the virtual visiting service to speak with my daughter and it was great, I think this service is handy especially in times when visitors aren't allowed, you still get to see a familiar face. 

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Responses

Response from Louise Currie, Professional Nursing Development Facilitator (Wards 1,2,3 Lurgan Hospital), Adult Community Services, Southern Health and Social Care Trust 8 months ago
Louise Currie
Professional Nursing Development Facilitator (Wards 1,2,3 Lurgan Hospital), Adult Community Services,
Southern Health and Social Care Trust

Professional Nursing Development Facilitator Lurgan Hospital ward 1, 2 ,3

Submitted on 09/08/2023 at 16:15
Published on Care Opinion at 16:15

Dear Niamhh1

My name is Louise and I am the Professional Nursing Development Facilitator and Nurse Manager Support in Non Acute Hospitals.

Thank you for taking the time to share your feedback. I am glad your stay in Lurgan Hospital Ward 2 was positive one and the care you received was excellent. I will share this with all staff.

I am happy to hear the virtual visiting service assisted you with calls to family, especially when visiting is restricted at times.

I hope you are recovering well and wish you a speedy recovery.

Kind regards

Louise

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Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust 7 months ago
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 18/09/2023 at 17:16
Published on Care Opinion at 17:16

picture of Mairead Casey

Good afternoon

Thank you so much for taking the time to share your experience of our Virtual Visiting Service in Southern Health and Social Services Trust. It is wonderful to read your lovely comments about our service and how it enabled you to stay connected with your daughter.

This story demonstrates so clearly what we hope the service does for our patients and their families.

I have personally shared this story with all the members of our Virtual Visiting Team, they will be delighted to read your lovely kind words.

Best wishes

Kind regards

Mairead Casey

Virtual Visiting Service

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