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"True Kindness"

About: University Hospital Monklands / Gynaecology

(as a service user),

I have long term anxiety and had a previous traumatic experience with a gynecology procedure, which meant that I was extremely apprehensive of the one I needed to get - borderline panic attack and nearly didn't attend.

Doctor Anna not only gave me the space and respect I needed to be able to make a decision, but also offered me so many options of how to make the whole thing easier for me. I was blown away by her abundant empathy and genuine approach to my distress.

Nurse Laura then made me feel safe and not daft for my extremely heightened emotional state, and between them both they enabled me to deal with something I never thought I could, without significant sedation. 

My sincere thanks to both of you wonderful professionals - people like you really make a difference to people like me.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 9 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 10/08/2023 at 16:08
Published on Care Opinion at 16:08


picture of Jennifer Montgomery

Dear Relieved from Rutherglen,

Thank you for sharing your experience in University Hospital Monklands, Gynaecology.

I am so sorry to hear that you were very nervous about attending for a gynaecology procedure due to past trauma. I am so pleased that Dr Anna and Nurse Laura were able to support you and get you through a procedure you never thought you could have done. Well done to you as well for overcoming this fear! That is an incredible achievement and I am so glad our supportive and compassionate staff helped.

I will be sure to pass on your lovely feedback to Dr Anna, Laura and the whole team as I think this will give them a real boost.

I hope you are recovering well.

Kind Regards,

Jenni

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