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Lack of concern from doctor

Posted By authenticny74

"Lack of concern from doctor"

About: Aberdeen Health and Care Village / GMED

(as the patient),

I saw a doctor in August at Fredrick street health village.  I feel they did a very poor investigation of my health. I have ongoing IBD issues and have been having constant diarrhoea with blood and mucus  for a week now with going to the toilet 12-15 times a day with a huge amount of pain in my stomach. Alongside this I have been experiencing really low energy with hot flushes to what seem like blackouts.

The doctor only examined my left side of the stomach and told me no outcome but said it could be kidney stones which I assured them it wasn’t as I had a recent check for them. I assured them that notes and letters from GI indicated that I have a high level of inflammation in my bowel - they appeared not to believe that. 

They offered to give me meds for vomiting which was the least of my worries so I refused and asked if perhaps they could refer me to a specialist as I am an outpatient of my previous consultant. They refused.

I was advised to contact my GP on Monday and they didn't advise what the potential risks were.  Eventually they got a hold of GI who said to contact the surgeons. They then came back to chat to me while playing on thier phone whilst speaking to me.

The doctor was willing to just let me go home without giving me anything or helping at all.

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Responses

Response from Osi Elegon, Operations Manager, Out of Hours Primary Care (GMED), NHS Grampian nearly 2 years ago
Osi Elegon
Operations Manager, Out of Hours Primary Care (GMED),
NHS Grampian

Submitted on 17/08/2023 at 15:43
Published on Care Opinion at 15:43

Hello authenticny74 my name is Osi Elegon, Operations Manager for Primary Care Out of Hours Service (GMED). Thank you for taken the time to post your experience on Care Opinion. I am sorry to read about your experience with GMED and hope you’ve recovered from your IBS issues.

GMED cares for patients who have urgent primary care needs and cannot wait until their GP Practice is opened, and we pride ourselves in our ability in the delivery of person centred care. I am sorry for the unintended distress this experience would have caused you and in order to look into this more robustly I wonder if you could me email privately with some details pertaining to your experience. To be able to identify the clinician who handed your case, I need your name, date of birth and the date you visited GMED, Fredrick Street.

You can email me at gram.gmedurgent@nhs.scot

Once again I am sorry for the stress that this caused you and you can definitely take comfort and be reassured that any service improvements identified will maximise our overall patient centred care and experience.

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