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"This practice is a failure"

Failed to help with mental health despite 7 urgent referrals from crisis team, local hospital, paramedics and gp... still left to wait 4 weeks to be seen. Told my case would be discussed at mdt meeting and help will be arranged... 9nly to be discharged back to the gp. Still no help at present and mental health going down hill. Not enough mental health help out there for people suffering!

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Responses

Response from Arndale House 9 months ago
Arndale House
Submitted on 04/08/2023 at 16:12
Published on nhs.uk on 08/08/2023 at 20:54


We are sorry to read that you are unhappy with the care you received, this is not what we would wish and we will do what we can to support you and improve your experience. Please contact our Patient Advice and Liaison Service (PALS) on 0800 587 6757 (West Kent and Medway) as they can help you with any concerns or queries you may have about your care.

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