"Excellent care let down by it's systems"

I was taken by ambulance to A&E with breathing problems and a nasty cough. I cannot speak highly enough about the care, efficiency and professionalism of the staff. I was x-rayed, fitted with a cannula, had bloods taken and delivered safely to EMU in just under 4 hours all with a smile, excellent. I spent a night and day on the equally well run EMU and cannot speak highly enough of their care, especially how they seem to group patients with similar problems together. My room mates and I coughed wheezed and spent 2 sleepless nights together in tolerance and harmony. My shock therefore when i was moved to the so called respiratory ward Pearson was immense. The first bay contained exhausted looking patients forced to spend the entirety of their stay with a person who was shrieking the same name over and over at full volume and had been doing so for a week i was told. The noise was intolerable and loud noises being one of my triggers, I confess to a meltdown and insisted i was going home. The staff of this ward were amazing, and somehow managed to find me a bed in a quieter bay. Their care for this anxiety panic attack sufferer was exemplary. My respect for them grew as I watched them deal all night with the geriatric patient in my bay who's respiratory system seemed in fine order judging by the noise and abuse they inflicted on those caring for them. I was told the geriatic wards were full and the patient was such a problem they'd been with them for several weeks. During the rest of the night as I was cursed and insulted by other people in my bay every time i coughed or wheezed it became apparent that Pearson ward seems to be used as a dumping ground for patients not wanted by social services and other wards. I was the only person coughing and wheezing in my bay and was shouted at and accused of having a nasty disease. Seemed odd behaviour for supposed fellow respiratory patients. The member of staff posted on a chair in the doorway to keep guard was another clue! The staff and patients of this ward deserve better. They couldn't even find a nebuliser machine for me...in a respiratory ward..really? The computer system was refusing to accept the passwords allocated to agency staff, making them toothless and unable to log in. My eternal thanks to the staff member who supplied me with earplugs and mask so I could ignore the hurtful comments and all the staff who did their utmost to comfort me in the worst night I have ever had in hospital. I hope your employers treat you better in the future. Calow, Pearson ward is a disgrace, your staff and patients deserve better.